Email the team
Include a short description, your device and the GLERI section where the issue occurred.
mandra.support@gmail.comHow can we help?
Contact GLERI about your account, synchronisation, trip data or a feature that is not clear.
Keep sensitive data private
Never send a password, sign-in code or payment details. We do not need them to investigate an issue.
Before you write
The page is not updating
Refresh the page and check your internet connection. If you use an account, check that you are signed in.
You need a copy of a trip
Download the trip as JSON before clearing browser data. Signed-in trips remain available in your account unless you delete them.
A price or booking changed
Contact the retailer, carrier or booking service directly. They confirm availability, cancellations and final payment terms.
You want to delete data
Delete one trip from its management menu, or delete the account and associated cloud trips from the profile window after confirmation.
Your trip remains yours
GLERI is not an emergency service. In a dangerous situation, call the local emergency number and follow official guidance.